CUSTOMER CONTACT POLICY
We're always happy to hear from you
We appreciate the opportunity to learn from your feedback, both good and bad
The team who run and maintain Sport Sparks are motivated to provide the best possible service.
We love to hear from our users and your feedback helps us to learn and get better at what we do. We hope your experience is positive and useful, but if you have a problem or there is a mistake, please let us know, in order that we can investigate and improve.
We aim to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within three working days.
Please email your feedback to: hello@sportsparks.io
How we handle complaints
Sport Sparks may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint. We will keep you informed about the progress of the investigation. We aim to have all complaints resolved within 28 working days unless we agree a different time scale with you.
If you are not satisfied with our response or wish to raise the matter more formally, please write to us at the address below
Managing Director
CebAI
Bayes Business School
Scotia House
33 Finsbury Square
London EC2A 2EP
All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
Sport Sparks (TM) is a service developed by the National Centre for Creativity enabled by AI (CebAI) and funded by City, University of London and UK Research England
Copyright 2022 Sport Sparks (TM)